Terms, Conditions, and Policies
Terms, Conditions, and Policies
RETURNS
Deliberate Dynamics products are guaranteed for satisfaction and against manufacturer’s defects in materials or workmanship. For a refund, you must request a return item form to receive an RMA number. This request can be made by emailing us at returns@deliberatedynamics.com. Once you receive your RMA number, you may return your new, unused product by shipping it to us within 30 days of delivery. Please be sure to include the RMA number on the outside of the box. Boxes that do not have this number clearly written are subject to refusal. Refunds are processed within 3-5 days after we receive your return.
**Products must have tags attached, if applicable, and be in original packaging.
**The package must be insured for the total amount of the products you are sending.
**We require delivery confirmation.
**Please be sure to email us a tracking number.
**If you decide you change your mind on an item once you receive it, no problem. We will take your new unused item back and refund your order minus a modest 10% restocking fee.
**We will not accept returned products that have had their tags removed, show visible wear and/or tear, and are not in their original packaging.
EXCHANGE POLICY
If a product is defective, we will repair or replace it. This only applies to the product’s original owner. No exceptions shall be made.
PROCESSING AND SHIPPING POLICIES
Orders ship within 3 business days (from the date of payment) unless otherwise stated on product pages or during the purchase process. Packages will be sent USPS Priority Mail or UPS Ground unless another shipping service is specified in the checkout process. If your package has not arrived within the estimated time frame communicated, please contact customer service.
Pre-Orders & Extended Delivery Items
Certain products may be offered on a pre-order basis or may have extended delivery lead times. A 20% deposit is required to secure all pre-orders unless otherwise agreed in writing or specified at the time of purchase.
All deposits paid for pre-orders and extended delivery items are non-refundable, as these orders are placed specifically to secure inventory and production.
Estimated delivery timeframes will be provided when your order is placed. While we make every effort to meet these estimates, delivery dates are provided in good faith and are subject to change due to circumstances beyond our reasonable control. These may include, but are not limited to, supplier delays, raw material shortages, manufacturing delays, shipping disruptions, or other unforeseen supply chain issues.
Should any delay occur, we will keep you informed and provide updated delivery estimates as soon as practical. By placing a pre-order or ordering an extended delivery item, you acknowledge and accept that delivery timeframes are estimates only and may be revised due to factors outside our control.
If a cancellation request is made more than ninety (90) days after the original order date, any eligible refund will be issued as store credit only. Store credit may be applied toward future purchases from Deliberate Dynamics and is non-transferable unless otherwise required by applicable law.
PRIVACY POLICY
Deliberate Dynamics does not collect or store credit card numbers or equivalent transaction data. Deliberate Dynamics does not share your personal information with other customers or unauthorized parties.
When visiting our site or purchasing our products we may collect some information about you. Some of this comes from information you provide us during the purchase process. This includes information like your name, address, contact information, products purchased, size preferences, etc. Other sources of retained information may include email correspondences, page views and similar web tracking data.
Deliberate Dynamics does not rent or sell the information it collects.
Deliberate Dynamics collects information for the purpose of improving your customer experience while visiting our site. We also use the information to target our advertising communications and make them more relevant. Our goal is to be able to present you with relevant information about the kind of products in which you have an interest.
We will disclose your information: 1) If required to do so by law or subpoena or if we believe that this action is necessary to comply with a reasonable request by law enforcement; or 2) To protect the security, quality or integrity of our service; or 3) To exercise or protect the rights, property or safety of our other customers.
